Millwork Counter Specialist
Display Max Display Max Howell, MI Howell, MI Full-time Full-time Estimated:
$45.
3K - $57.
4K a year Estimated:
$45.
3K - $57.
4K a year JOB TITLE:
Millwork Counter Specialist EMPLOYER:
DisplayMax Inc.
DEPARTMENT:
Fixture Sales REPORTS TO:
Director of Fixtures E FFECTIVE DATE:
3/5/2024
Summary:
The Millwork Counter Specialist is responsible for assisting the sales team to execute counter sales from inception to completion.
This role includes assisting with prospect inquiries, design, materials selection, estimating, scheduling, working with suppliers, shipping, billing and quality control.
This role also involves identifying new business opportunities, product development, and ensuring customer satisfaction.
DUTIES AND
Responsibilities:
Build a solid knowledge base of counter features, benefits, designs, materials and production techniques.
Work with the sales team to build and maintain strong relationships with clients, contractors, and other industry stakeholders.
Collaborate with internal admin teams, including production, installation, billing and customer service, to ensure smooth project execution.
Serve as the primary point of contact for inquiries, design, estimating, execution, quality control and customer satisfaction.
Work with design team to prepare and deliver compelling sales presentations and proposals for clients including selection of materials, features and finishes.
Prepare accurate price quotations and proposals for sales team in response to client inquiries.
Determine timelines and project costs and present accurate estimates to clients, obtain client's approval, and collect deposits.
Work with sales team and vendors to monitor production flow to meet delivery scheduled and installation dates.
Create and nurture relationships with vendor manufactures and suppliers.
Manage project execution with vendors by being the main contact, key decision maker and primary trouble shooter.
Ensure a high level of customer satisfaction by addressing client concerns and providing solutions.
Work with sales team to follow up with clients after sales to gather feedback and maintain relationships.
Help identify and pursue new business opportunities through market research, networking, and attending industry events.
Develop strategies to expand product offerings within counter product line.
Monitor department performance, sales trends, and market conditions.
Stay updated on industry trends, emerging technologies, and competitors' offerings.
Provide product knowledge training to team members as needed.
Prepare regular sales reports and forecasts for management.
Offer exceptional customer service.
Update the CRM system by entering prospect and customer information and documenting all relevant interactions including follow-ups.
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values.
Qualifications:
3-5 years minimum experience in the Millwork Project or the Project Management field, either residential or commercial, we are willing to train the right person.
Understand the processes behind the engineering, fabrication, finishing and installation of architectural casework and millwork.
Ability to manage multiple projects.
Exhibit excellent organization and communication skills.
Commitment to excellence and high standards.
Creative, flexible, and innovative team player.
COMPETENCIES:
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral/Written Communication-Speaks and writes clearly and persuasively/informatively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally required to lift/push/carry items less than 25 pounds _ The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
_ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person Build a solid knowledge base of counter features, benefits, designs, materials and production techniques.
Work with the sales team to build and maintain strong relationships with clients, contractors, and other industry stakeholders.
Collaborate with internal admin teams, including production, installation, billing and customer service, to ensure smooth project execution.
Serve as the primary point of contact for inquiries, design, estimating, execution, quality control and customer satisfaction.
Work with design team to prepare and deliver compelling sales presentations and proposals for clients including selection of materials, features and finishes.
Prepare accurate price quotations and proposals for sales team in response to client inquiries.
Determine timelines and project costs and present accurate estimates to clients, obtain client's approval, and collect deposits.
Work with sales team and vendors to monitor production flow to meet delivery scheduled and installation dates.
Create and nurture relationships with vendor manufactures and suppliers.
Manage project execution with vendors by being the main contact, key decision maker and primary trouble shooter.
Ensure a high level of customer satisfaction by addressing client concerns and providing solutions.
Work with sales team to follow up with clients after sales to gather feedback and maintain relationships.
Help identify and pursue new business opportunities through market research, networking, and attending industry events.
Develop strategies to expand product offerings within counter product line.
Monitor department performance, sales trends, and market conditions.
Stay updated on industry trends, emerging technologies, and competitors' offerings.
Provide product knowledge training to team members as needed.
Prepare regular sales reports and forecasts for management.
Offer exceptional customer service.
Update the CRM system by entering prospect and customer information and documenting all relevant interactions including follow-ups.
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values.
3-5 years minimum experience in the Millwork Project or the Project Management field, either residential or commercial, we are willing to train the right person.
Understand the processes behind the engineering, fabrication, finishing and installation of architectural casework and millwork.
Ability to manage multiple projects.
Exhibit excellent organization and communication skills.
Commitment to excellence and high standards.
Creative, flexible, and innovative team player.
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral/Written Communication-Speaks and writes clearly and persuasively/informatively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally required to lift/push/carry items less than 25 pounds 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance 8 hour shift Day shift Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
$45.
3K - $57.
4K a year Estimated:
$45.
3K - $57.
4K a year JOB TITLE:
Millwork Counter Specialist EMPLOYER:
DisplayMax Inc.
DEPARTMENT:
Fixture Sales REPORTS TO:
Director of Fixtures E FFECTIVE DATE:
3/5/2024
Summary:
The Millwork Counter Specialist is responsible for assisting the sales team to execute counter sales from inception to completion.
This role includes assisting with prospect inquiries, design, materials selection, estimating, scheduling, working with suppliers, shipping, billing and quality control.
This role also involves identifying new business opportunities, product development, and ensuring customer satisfaction.
DUTIES AND
Responsibilities:
Build a solid knowledge base of counter features, benefits, designs, materials and production techniques.
Work with the sales team to build and maintain strong relationships with clients, contractors, and other industry stakeholders.
Collaborate with internal admin teams, including production, installation, billing and customer service, to ensure smooth project execution.
Serve as the primary point of contact for inquiries, design, estimating, execution, quality control and customer satisfaction.
Work with design team to prepare and deliver compelling sales presentations and proposals for clients including selection of materials, features and finishes.
Prepare accurate price quotations and proposals for sales team in response to client inquiries.
Determine timelines and project costs and present accurate estimates to clients, obtain client's approval, and collect deposits.
Work with sales team and vendors to monitor production flow to meet delivery scheduled and installation dates.
Create and nurture relationships with vendor manufactures and suppliers.
Manage project execution with vendors by being the main contact, key decision maker and primary trouble shooter.
Ensure a high level of customer satisfaction by addressing client concerns and providing solutions.
Work with sales team to follow up with clients after sales to gather feedback and maintain relationships.
Help identify and pursue new business opportunities through market research, networking, and attending industry events.
Develop strategies to expand product offerings within counter product line.
Monitor department performance, sales trends, and market conditions.
Stay updated on industry trends, emerging technologies, and competitors' offerings.
Provide product knowledge training to team members as needed.
Prepare regular sales reports and forecasts for management.
Offer exceptional customer service.
Update the CRM system by entering prospect and customer information and documenting all relevant interactions including follow-ups.
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values.
Qualifications:
3-5 years minimum experience in the Millwork Project or the Project Management field, either residential or commercial, we are willing to train the right person.
Understand the processes behind the engineering, fabrication, finishing and installation of architectural casework and millwork.
Ability to manage multiple projects.
Exhibit excellent organization and communication skills.
Commitment to excellence and high standards.
Creative, flexible, and innovative team player.
COMPETENCIES:
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral/Written Communication-Speaks and writes clearly and persuasively/informatively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally required to lift/push/carry items less than 25 pounds _ The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
_ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person Build a solid knowledge base of counter features, benefits, designs, materials and production techniques.
Work with the sales team to build and maintain strong relationships with clients, contractors, and other industry stakeholders.
Collaborate with internal admin teams, including production, installation, billing and customer service, to ensure smooth project execution.
Serve as the primary point of contact for inquiries, design, estimating, execution, quality control and customer satisfaction.
Work with design team to prepare and deliver compelling sales presentations and proposals for clients including selection of materials, features and finishes.
Prepare accurate price quotations and proposals for sales team in response to client inquiries.
Determine timelines and project costs and present accurate estimates to clients, obtain client's approval, and collect deposits.
Work with sales team and vendors to monitor production flow to meet delivery scheduled and installation dates.
Create and nurture relationships with vendor manufactures and suppliers.
Manage project execution with vendors by being the main contact, key decision maker and primary trouble shooter.
Ensure a high level of customer satisfaction by addressing client concerns and providing solutions.
Work with sales team to follow up with clients after sales to gather feedback and maintain relationships.
Help identify and pursue new business opportunities through market research, networking, and attending industry events.
Develop strategies to expand product offerings within counter product line.
Monitor department performance, sales trends, and market conditions.
Stay updated on industry trends, emerging technologies, and competitors' offerings.
Provide product knowledge training to team members as needed.
Prepare regular sales reports and forecasts for management.
Offer exceptional customer service.
Update the CRM system by entering prospect and customer information and documenting all relevant interactions including follow-ups.
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organization's Values.
3-5 years minimum experience in the Millwork Project or the Project Management field, either residential or commercial, we are willing to train the right person.
Understand the processes behind the engineering, fabrication, finishing and installation of architectural casework and millwork.
Ability to manage multiple projects.
Exhibit excellent organization and communication skills.
Commitment to excellence and high standards.
Creative, flexible, and innovative team player.
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral/Written Communication-Speaks and writes clearly and persuasively/informatively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Presents numerical data effectively; Able to read and interpret written information.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally required to lift/push/carry items less than 25 pounds 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance 8 hour shift Day shift Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
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